FAQs

Take one immy capsule daily. We recommend including it when you take your other supplements, probiotics, and/or medicine.

Every body is different, and many of the ‘benefits’ you are looking for may occur on different timelines.

Some individuals feel their bodies adapting in two weeks' time, particularly in the area of digestive health. However, the full spectrum of benefits, such as improved immune system, may require more time to manifest. You might not “feel” different at all. This is completely normal. Consistent use ensures that the beneficial bacteria is actively maintaining and orchestrating your immune system from within.

immy is completely safe for anyone over the age of 6.

immy is free of the following ingredients: soy, gluten, and inflammatory oils. immy adheres to the following diets: Gluten-Free, Vegetarian, Lactose-Free, Intermittent Fasting.

immy is safe to take with any prescription or non-prescription product.

There are no known drug interactions with immy and any over the counter drug or prescriptions, though we would always advise an educated conversation with your physician before introducing a new supplement into your routine.

Our product is manufactured in Tredegar, United Kingdom.

Yes - our packaging is 100% recyclable.

Before introducing any supplements, new vitamins, or in general any change in your routine, it is vital to have an informed conversation with your physician or obstetrician.

immy has no negative effects on those who are pregnant or their infants and is safe to take whether in utero or breastfeeding.

immy is GMO-free and Gluten-free. Our capsule was designed thoughtfully to avoid the addition of unnecessary artificial sugars and sweeteners.

Our shipping options are:
Economy (5-8 Business Days, Free)
Standard (3-4 Business days, $9.99), and
Express (1-2 Business Days, $35).

We offer a 30-day risk-free guarantee on your first order of immy.
If you’re not completely satisfied within 30 days of receiving it, contact us and we’ll issue a full refund.

If you've entered the wrong shipping address after placing your order, don't worry! You can contact [email protected] as soon as possible to request a correction. We’ll assist you in updating the shipping details to get your order straight to your door.

At this time, we ship to the US (including Puerto Rico), UK, and Barbados.

Hi there! 

The carrier may have placed it in a safer location so be sure to check all doors, porches, decks, mailboxes, and the garage before contacting the carrier. If you live in an apartment, we suggest you check your front desk or mailroom. Occasionally, carriers may mark a package as delivered prior to dropping it off. 

If you are unable to locate your package after 2 days, please contact us at [email protected] 

We’re so sorry your item arrived damaged, we know that’s frustrating, and we’re here to help.

Please email us at [email protected] with:

• A photo of the damaged item

• Your order number

• The email address used to place the order

Our team will review everything and work to resolve this as quickly as possible. 

Consistency is key to seeing results while taking immy. We offer subscriptions, as we believe consistent intake is vital to fully experience health benefits. By choosing Subscribe & Save, you can easily include immy into your journey to whole body health benefits. In addition, we offer a 20% off on every Subscribe & Save order.

We’re happy to help you manage your subscription. You can update or cancel it anytime by following these steps:

1. Log in to your account here:
   https://www.immy.co/tools/recurring/get-subscription-access

2. Click “Subscriptions” in the right-hand menu.

3. Find your active subscription and select “Edit.”

From there, you can adjust your delivery frequency, change the quantity, or cancel your subscription entirely.

If you have any trouble along the way, just let us know, we’re here to help! 

We’re happy to help you skip a shipment while keeping your subscription active! You can do this anytime by following these steps:

1. Log in to your account here:
   https://www.immy.co/tools/recurring/get-subscription-access

2. Click “Future Orders” in the left-hand menu.

3. You’ll see your upcoming shipments, simply select “Skip” on any order you’d like to skip.

This will move that delivery without canceling your subscription. If you run into any issues or would like us to assist, just let us know, we’re here to help!

Once logged into your Immy account, go to the top right and hover over your name (“Hi ___”) and select “Manage Subscriptions.” Once prompted, sign in with your subscription account information. It will then take you to your subscription page. From there, you’ll be able to skip/reschedule, cancel, and more!

If you get stuck, please feel free to reach out to [email protected].

When on immy.co, in the top right icon, select the profile icon. From there, select “Don't have an account? Sign up” and you will be prompted to create your account. You can always reach out to [email protected] if you get stuck!

Still have questions? If you can’t find what you need here or would like additional support, please contact us at care@immy.co or text us at +1 (888) 720 - 3817. Our team will help you as soon as possible.